Frequently Asked Questions (FAQ)

10000Nautica is a private digital platform that connects boaters with verified diving operators and technical-nautical assistance companies in Italian ports. It also offers <strong class="text-slate-200">boat rental with skipper</strong> and a <strong class="text-slate-200">digital port and marina directory</strong>.

The Coast Guard (by calling <a href="tel:1530" class="text-amber-300 font-bold">📞 1530</a> or on channel <strong class="text-slate-200">VHF 16</strong>) handles <strong class="text-slate-200">saving human life</strong> and safety at sea. 10000Nautica is instead a private service that connects you with local commercial operators for technical problems (entangled propeller, stuck anchor, hull inspection).

Enter the vessel details, locate your position via GPS or select the port, and send the form. You authorize the contact fee on your card and the platform forwards the request to operators in the area: the first one who accepts contacts you and unlocks the intervention.

Support for <strong class="text-slate-200">propeller disentanglement</strong> from ropes or nets, <strong class="text-slate-200">anchor disentanglement</strong> on rocky seabeds, <strong class="text-slate-200">visual/photographic inspections</strong> of the hull after impact, <strong class="text-slate-200">recovery of objects</strong> fallen into the water, anode and sea-intake checks.

The request is forwarded to all active operators in the area. The first one who accepts takes the assignment. If no one accepts within the expected time, the authorization is cancelled and you are not charged anything.

After sending you receive a <strong class="text-slate-200">case number</strong> and a link to track the request status. You can also check it from the Request status" inserendo il tuo numero pratica.

To unlock contact with the operator in your area, a <strong class="text-slate-200">contact fee</strong> is required. The amount is clearly indicated on the request page. The <strong class="text-slate-200">actual intervention</strong> (disentanglement, recovery, inspection...) is agreed and paid <strong class="text-slate-200">directly to the operator</strong>, with the price defined before the intervention.

<strong class="text-slate-200">Authorization</strong>: when you send the request, the commission amount on your card is only "held" (reserved), but <strong class="text-slate-200">the money is not yet taken</strong>.<br><br><strong class="text-slate-200">Charge</strong>: the money is <strong class="text-slate-200">actually taken from the card only when an operator accepts the assignment</strong>. If no one accepts, the authorization is cancelled and you pay nothing.

<strong class="text-emerald-300">No, you pay nothing.</strong> If no operator accepts the assignment within the expected time, the authorization on your card is automatically cancelled and no charge is made. You will receive an email notification.

No. The fee covers the <strong class="text-slate-200">contact service</strong> with the operator. The cost of the intervention (disentanglement, recovery, inspection...) is agreed and paid <strong class="text-slate-200">directly to the operator</strong>, with the price defined before starting the work.

You pay by card (Visa, Mastercard, etc.) through the secure <strong class="text-slate-200">Stripe</strong> system. At the time of the request the card is only authorized; the charge occurs only when an operator accepts the assignment.

The contact fee is charged <strong class="text-slate-200">only if an operator accepts the assignment</strong>. If no one accepts, the authorization is cancelled and nothing is charged, so no refund is needed. For the intervention cost, the agreement (and any refund) is directly with the operator.

Choose the location and the vessel (RIB, sailboat, motorboat, catamaran), send the request and you will be put in touch with the skipper. The final rental price is agreed directly with them.

It is the digital directory of Italian ports and marinas with berths, services, VHF channel and contacts. You can search facilities by region, city or name and request a mooring.

If you are a company or a commercial diving operator, you can register from the Become a Partner, select the ports where you operate and choose the plan that best suits your activity (free basic, subscription or credit packages).

Each plan includes <strong class="text-slate-200">credits</strong> (contact requests) that <strong class="text-slate-200">do not expire</strong>. <strong class="text-slate-200">1 credit is consumed only when you accept or confirm a request</strong> (an intervention, a boat booking or a mooring). When credits are running low you can buy a <strong class="text-slate-200">package</strong> (3 or 10 requests) from the dashboard: you pay only for what you actually receive.

Reviews are reserved for those who have used the service. After an <strong class="text-slate-200">assistance intervention</strong>, a <strong class="text-slate-200">boat rental with skipper</strong> or a <strong class="text-slate-200">mooring</strong>, you receive by email a <strong class="text-slate-200">direct link</strong> with the code already pre-filled: you just write the comment. You can also leave the review from the Reviews" inserendo il codice che ti è stato inviato.